As part of MERACH's efforts to protect personal information, we have posted the following matters that should be disclosed based on the "Act on the Protection of Personal Information", so please check them.
In addition, if each of our services, etc. separately stipulates the handling of personal information, the content of that individual notification will take precedence over the description below.
1. Name of business entity handling personal information
MERACH
2. Purpose of use of personal information
The purpose of use of personal information held by our company (excluding pseudonymized information) is as follows. However, if a separate purpose of use is specified for each of our services, etc., that purpose of use will be followed.
Personal information about customers
Our business activities (manufacture, sale, and service of household electronics, electrical appliances, information and communication equipment, housing-related equipment, and parts, creation and sale of software, provision of information and communication services, and provision of various services using the Internet) etc.), and will be used for the following purposes:
(1) Provision of information via e-mail, direct mail, etc.
- Proposals and other information provision regarding products and services handled by our company (including sending catalogs, etc.)
- Providing suggestions and other information regarding repairs, support, and maintenance of products handled by our company
- Providing information about campaigns, fairs, and events
- Providing information about surveys and monitors
(2) Shipping the product
- Shipping of products you have purchased or applied for
- Shipping prizes to campaign winners and participants
(3) Response to customers
- Responding to, confirming, and recording inquiries and consultations
- Repair, support, maintenance response, confirmation, and records thereof
- Product after-sales service and inspection activities
- Providing version upgrade services
- Issuance of warranty, online user registration
- Service support within the warranty period of warranty card and online user registration
- Inspection activities after the warranty period for warranty cards and online user registration
(4) Operation of our services for which you have applied and registered
- Operation and provision of our services for which you have applied, registered, and otherwise contracted.
- Management of billing information regarding purchase and use of products and services
- Answering and managing delivery dates for products and services
(5) Product development
- Conducting questionnaire surveys and monitoring for product development
- Sending rewards, etc. for questionnaire surveys and monitoring cooperation
- Statistical data creation
- Questionnaire collection and analysis
- Planning new products
(6) Training/seminars
- Student registration and history management
- Information on training and seminars
- Collection of tuition fees
(7) Others
- Conducting business negotiations/meetings and communication with customers, etc.
- Reservation management and history management for visitors to our facilities and equipment
- Providing information and contacting business partners, etc.
- Implementation of work entrusted by business partners
Personal information about shareholders
(1) Exercise of rights and performance of obligations under the Companies Act
(2) Operation and recording of general meeting of shareholders
(3) Provision of various benefits from the company to shareholders
(4) Implementation of various measures to smooth the relationship between shareholders and the company
(5) Shareholder management such as data creation based on various laws and regulations
Personal information regarding recruitment/recruitment activities applicants, internship applicants, and retirees
(1) Providing information and contacting applicants for recruitment/recruitment activities (including internship applicants), and other uses related to recruitment/recruitment activities
(2) Providing information and contacting retirees, etc.
3. Providing personal information
In the following cases and 4. We will not provide your personal information to third parties except in the cases specified in .
- When there is consent from the person in question
- When based on laws and regulations
- When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the consent of the person in question.
- When outsourcing all or part of the handling of personal information to the extent necessary to achieve the purpose of use
- When providing personal information due to business succession due to merger or other reasons
- If it is necessary to cooperate with a national agency, local government, or a person entrusted by them in carrying out the affairs stipulated by law, we will obtain the consent of the individual concerned to prevent any hindrance to the execution of such affairs. When there is a risk of
4. Joint use of personal information
Our company may jointly use personal information with our group affiliated companies to the extent necessary to achieve the purpose of use. In this case, we will notify you separately through each of our services.
5. Provision of personal information to third parties in foreign countries
When providing personal information to a third party in a foreign country, our company will provide information that can be helpful to the individual in accordance with the laws and regulations, depending on the destination country and method of transfer.
6. Handling of kana-processed information
(1) Our company may handle pseudonymized information (limited to personal information; the same shall apply hereinafter in this article). In this case, our company will handle pseudonymized information in accordance with the legal provisions and the provisions of the following paragraph.
(2) Our company handles pseudonymized information as follows.
- Personal information, which is pseudonymized information, will be used to the extent necessary to achieve the purpose of use, except as required by law. The specific purpose of use, etc. will be announced in each of our services.
- We will not provide pseudonymized personal information to third parties unless required by law.
7. Measures taken for safety management
In order to prevent the leakage, loss, damage, etc. of personal information (hereinafter referred to as "leakage, etc."), our company has established a personal information protection policy and has taken the following measures.
- We have appointed a person in charge of personal information protection and have established a system for protecting personal information.
- Establish rules for handling personal information regarding handling methods, roles of responsible persons, etc. for each stage of personal information acquisition, use, storage, provision, deletion/disposal, etc., and confirm management status through regular internal audits, etc. is being carried out.
- We provide regular education and training to employees regarding matters to be noted when handling personal information.
- We take measures to prevent unauthorized access to and removal of personal information by taking physical measures such as controlling entry and exit from zones where personal information is handled.
- Depending on the information, we take measures such as restricting access, obtaining access trails, and encrypting data, as well as introducing mechanisms to protect information systems from unauthorized external access or software.
- When personal information is stored in a foreign country, we take security control measures after understanding the system for protecting personal information in that foreign country.
- In the event that personal information handled by our company is leaked, we will take appropriate measures, such as reporting to the Personal Information Protection Committee and notifying the person in question, in accordance with the provisions of laws and regulations.
8. Others
In order to further improve our efforts to protect personal information, or to respond to changes in laws and regulations or other norms, the Company may change the information in this publication without prior notice. If there are any changes, we will notify you on our website.
9. Contact information regarding personal information protection
If you have any questions, concerns, complaints, or other inquiries regarding the handling of your personal information that we have entrusted to you, please contact the contact point of each service where you have registered or provided your personal information, or Please contact the personal information inquiry desk of each corporation.